In these Terms the following words shall have the following meanings:
“Charges” means our fees and costs for performing the Services as set out in the relevant Invoice, subject to adjustment in accordance with these Terms.
“Contract” means the contract between you and us for the supply of the Services, consisting of these Terms and our letter to you detailing the arrangements, together with the enclosed Instruction Form, Notice of Cremation, Application for cremation of the body of a person who has died and the Invoice(s).
“Application Form” means the form to be completed and signed by you and which sets out the details of the Services .
“Invoice” means an invoice for the Charges which forms part of the Contract.
“Services” means the services described in the Contract.
“you” and “your” means the person who enters into the Contract by signing the Instruction Form.
“we”, “us” and “our” means Go Direct Cremations Limited (company number 14069526).
Any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
If we have to store the deceased after more than 14 days following the date you first instruct us to provide the Services (other than because of a delay caused by us) we can charge you £35 for each additional day of storage of the deceased.
If we have to store the ashes of the deceased for more than 3 months from the date of cremation we can charge you £35 per month of storage (reduced proportionately for storage for part of a month).
We will add VAT to our Charges, where applicable, and at the rate applicable when we prepare the invoice.
The time(s) and date(s) for the performance of the Services, as set out in the Contract, are conditional on you:
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your cancellation of the Contract before the Cancellation Period has expired.
If you cancel the Contract, we will reimburse to you all payments received from you, but you will have to pay for the work that we have done, and the costs we have incurred, up to the point when you inform us of your decision to cancel. Any of our own administration costs will be capped at £100.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.
by you if we fail to honour our obligations.
The party wishing to terminate the Contract will contact the other party by phone, email or by letter sent by post to advise of the termination of the Contract.
All dates and times provided in the Contract are just estimates and cannot be guaranteed. Although we endeavour to provide a prompt and efficient Service for you, there may be instances where, because of circumstances beyond our control or because you have not fulfilled your obligations set out in the Contract, we are unable to fulfil our obligations to you on the date or time specified in the Contract. Where this is the case, we will attempt to contact you in advance, using the details you have provided, and advise you of alternative arrangements.
In particular, although we will endeavour to cremate the deceased on the estimated date referred to in the Contract, we may cremate the deceased on a date and at a time and place that we decide.
Nothing in the Contract restricts or limits our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any other liability which cannot be lawfully limited.
The Contract is subject to English Law. If you decide to commence legal action in relation to the Contract, you may do so, in any appropriate UK court.